Site and return rules
You can return or exchange the product within 14 days from the date it was received, provided:
- The integrity of the product and the integrity of its packaging.
- Not to write on it or on its packaging, which causes the product to change from new to used.
- Not using the product
The following products cannot be returned:
- Notebooks, and Notebooks
Return process requirements:
- Proof of purchase by order number, invoice, etc.
- Choose a method of refunding the value of the product that suits you, and any additional information resulting from that (ID number as an example in the case of cash refund.
Please send an email to Spport @ fayoum.com
at any time within 24 hours in case of receiving a damaged / incomplete product during the shipping process. In this case all products will be returned in addition to the attached free gifts. If all the product accessories are not returned, the return process will be rejected. We will check the desired product Return it. If it becomes clear that there are no damages resulting from misuse, the value of the product will be refunded in the appropriate way for you. A response will be made within a maximum period of 3-5 days from the competent team receiving the returned product. If it is found during the examination process that the product to be returned is free of the mentioned reason In your order, the value will not be refunded and the product will be returned to you
How to send the product to us?
We will arrange an appointment to receive the product to be returned within 3 days of placing the order. It will be attempted to receive it from you twice – on two different days. If we are unable to receive the item within the specified dates, we will cancel the return request.
How can I track the status of my return?
You can track the status of the return using the same order number shown on the received invoice that you get with the product or through the email sent to you when confirming the order.
Is the product under warranty?
The products are guaranteed by the manufacturer of them, and the warranty is often linked to the condition and availability of the box or cover in which the product is sold, and in case of loss, the product manufacturer’s warranty will not be obtained. You can also contact us at the number shown on the invoice for complaints or by e-mail firstname.lastname@example.org to answer your inquiries.
Return policy of "products shipped from outside the country" Requests to return "products that are shipped from outside the country"
are not accepted. The customer bears the cost of shipping in full, and the product shipped abroad cannot be returned except for the following reasons and conditions: Wrong product – product with manufacturing defects .